E-Commerce Terms and Conditions for Emerson Park Florist

Terms & Conditions for Online Flower Delivery by Emerson Park Florist

Welcome to the Emerson Park Florist website. These Terms & Conditions outline the rules and regulations for purchasing flowers and related products from our online shop, specifically for customers residing in Emerson Park and its surrounding areas. By placing an order, you agree to abide by these Terms & Conditions, so please read them carefully before making a purchase.

1. Applicability

These Terms & Conditions govern all online flower delivery orders placed via the Emerson Park Florist website. Whether you are based in Emerson Park or neighbouring regions, these conditions apply to your purchase. We reserve the right to update or amend these Terms & Conditions at any time; updates will be effective as soon as posted on this page.

2. Order Process

To place an order for flowers or floral arrangements online, browse our catalogue, select your chosen items, and follow the checkout procedures. During checkout, you will need to provide accurate details, including recipient information, delivery address within Emerson Park or nearby, preferred delivery date, and any message to accompany your order.

Order confirmation: After completing the checkout process, you will receive an order confirmation on-screen and by email. This confirmation is not a guarantee of order acceptance, but rather an acknowledgement that we have received your request.

Order acceptance: Acceptance of your order occurs once payment is received and we have checked order details, stock availability, and delivery logistics. We reserve the right to decline orders in cases of payment or delivery issues or where products are unavailable, in which event you will be informed and a refund provided as appropriate.

3. Product Availability and Substitutions

While we strive to keep our stock updated, all products are subject to availability. Occasionally, due to seasonal changes or supply limitations, some flowers or specific arrangements may not be available at short notice. In these cases, Emerson Park Florist reserves the right to substitute with flowers of equal or greater value, maintaining a similar appearance and quality. We will make reasonable efforts to inform you of significant changes, but small substitutions may be made to ensure timely delivery.

4. Prices

All prices displayed on our website are in Pounds Sterling (GBP) and may be subject to value added tax (VAT) where applicable. Prices include standard delivery charges for Emerson Park and nearby areas unless otherwise specified during the checkout process.

We reserve the right to adjust product prices at any time. However, orders confirmed before such adjustments will not be affected.

5. Payments

Payment for online flower delivery in Emerson Park must be made in advance via the secure payment methods provided at checkout (such as major credit/debit cards). By submitting payment details, you confirm that you are authorised to use the chosen payment method and that sufficient funds or credit are available.

All transactions are processed securely, and your payment information is handled in compliance with relevant UK data protection laws.

6. Delivery Policy

We aim to deliver flower orders to addresses within Emerson Park and its immediate surroundings on the date requested, unless unforeseen circumstances arise. Orders must include full delivery details, including recipient's name, a valid delivery address, and contact number to ensure prompt and reliable service.

Same-day delivery may be available for orders received before our specified cut-off time; otherwise, orders will be delivered on the next available date. Deliveries to residential addresses are made during standard business hours; deliveries to businesses, hospitals, or other organisations are subject to their own access limitations.

Please note that while we make every effort to deliver on your chosen date, we cannot guarantee specific times, especially during peak periods or under adverse weather or traffic conditions. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe place, or attempt redelivery at our discretion. Confirmation of delivery will be provided.

7. Cancellations and Changes

You may cancel or amend your order by contacting us within a reasonable timeframe before the scheduled delivery date. For standard delivery orders, we generally require notice no later than 24 hours before delivery. Same-day or bespoke orders may not be eligible for cancellation once processing has begun.

If you cancel your order within the permitted timeframe, a full refund will be issued to your original payment method. We reserve the right to deduct a reasonable administrative charge or withhold a refund if cancellation occurs too late for us to prevent fulfilment, especially if goods have already been prepared or dispatched.

Changes to your order (such as changes of delivery address, recipient, or message) can be accommodated if sufficient notice is provided, subject to confirmation by our customer service team.

8. Refunds and Returns

Emerson Park Florist takes pride in delivering quality flowers to all customers across Emerson Park and nearby. If you are dissatisfied with your order, please contact us within 24 hours of delivery specifying the nature of the issue. We may require photographic evidence of any damaged or poor-quality items.

Where a product is found to be defective or not as described, we will offer an appropriate remedy, which may include redelivery, replacement, or a refund at our discretion. Refunds are credited via the original payment method and may take several working days to process.

Because of the perishable nature of flowers, we do not accept returns except in cases of damage, incorrect items, or similar exceptional circumstances. Please ensure any complaint is reported promptly to enable us to resolve the matter efficiently.

9. Customer Responsibilities

It is the customer’s responsibility to provide complete and accurate information when placing an online order. Emerson Park Florist will not be liable for failed or delayed deliveries arising from incorrect or incomplete delivery details.

Once delivered, customers or their recipients should follow care instructions provided to maximise the lifespan and condition of the flowers. We are not responsible for deterioration due to neglect, improper handling, or exposure to unsuitable environments after delivery.

10. Liability

To the fullest extent permissible by law, Emerson Park Florist shall not be liable for any indirect, consequential, or special losses, costs, or damages arising from the use of our flower delivery service. Our maximum liability for any claim, whether in contract, tort, or otherwise, shall be limited to the amount paid for the goods in question.

Nothing in these Terms & Conditions shall exclude or limit our liability for fraud, death, or personal injury resulting from our negligence, or any other liability which cannot legally be excluded or limited under UK law.

11. Privacy and Data Protection

Your privacy is important to us. All personal data provided in connection with an online flower order is processed in accordance with our privacy policy and applicable UK data protection regulations. We only use your information to process your order, deliver your flowers, and improve our service quality.

12. Intellectual Property

All content on the Emerson Park Florist website, including text, images, and product descriptions, is owned or licensed by us. Customers may not copy, reproduce, or distribute any website content without our express written permission.

13. Force Majeure

We will not be held responsible for delays or failure to perform our obligations if such delay or failure arises from circumstances beyond our reasonable control. This includes (but is not limited to) natural disasters, extreme weather, acts of government, industrial disputes, or widespread disruptions to transportation.

14. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from their interpretation, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, such provision shall be struck out and the remaining provisions will remain in full force and effect. These Terms & Conditions, together with our privacy policy and any order confirmation, constitute the entire agreement between you and Emerson Park Florist relating to your online purchase.

No waiver of any provision by us shall be deemed a further or continuing waiver of such provision or any other provision, and any failure to assert a right under these Terms & Conditions shall not constitute a waiver of such right.

16. Contact and Customer Service

Should you have any queries concerning these Terms & Conditions, our products, or our flower delivery service in Emerson Park and the surrounding area, please contact our customer service team. We are committed to resolving issues swiftly and professionally.

Thank you for choosing Emerson Park Florist for your online flower delivery needs across Emerson Park and neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Emerson Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Emerson Park.

For assistance with orders, returns or account queries, please fill out the Contact Us form.