Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Emerson Park
At Emerson Park Florist, we pride ourselves on delivering the freshest blooms to homes and businesses throughout the local area. Our dedicated team carefully hand-selects each stem to ensure the highest quality for every arrangement. This commitment extends to our customer care policies, offering peace of mind whenever you order with us.
Damaged-on-Arrival Policy
We take every precaution to protect your flowers during transit. However, on rare occasions, items may arrive damaged. Should your order reach you in less-than-perfect condition, we ask that you notify us on the same day of delivery. Providing a clear photo of the issue will help us to resolve your concern quickly and efficiently. In these instances, we are pleased to offer either a full refund or a prompt replacement, according to your preference.
Freshness Window
We are proud to offer a freshness guarantee on every bouquet and arrangement delivered in Emerson Park and surrounding neighbourhoods. Our flowers should remain vibrant and healthy for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions provided. If your flowers do not meet this freshness window, please get in touch as soon as you notice the problem so that we may assist you further.
Refund and Replacement Options
Your satisfaction is at the heart of all we do. If you are not completely happy with your order for any reason, please reach out to our team within 48 hours of delivery. After verifying any concerns, we will offer you the choice between a refund or a replacement bouquet. Funds will be returned to your original payment method promptly, reflecting in your account based on your payment provider’s processing times. Replacements can be arranged for a suitable date at your convenience.
Complaints Process
We are dedicated to resolving any complaints swiftly and fairly. If you wish to make a complaint, please contact us promptly with your order details and a description of the issue. Our experienced customer service team will listen carefully and work with you to find the best possible solution. We aim to resolve all complaints as quickly as possible and will keep you updated throughout the process.
Your Trusted Local Florist
Emerson Park Florist is proud to be a trusted member of our local community. We supply fresh flowers and arrangements to households and businesses across Emerson Park, building lasting relationships through exceptional service and quality. Our returns, refunds, and complaints policy is designed to reflect our commitment to your complete satisfaction and peace of mind whenever you choose us for your floral needs.
Thank you for choosing Emerson Park Florist. We look forward to creating something wonderful for you soon, with the confidence of our fresh flowers guarantee.
